These Terms and Conditions set out the basis on which Rubbish Clearance Ealing provides waste removal, rubbish collection, and related services. By booking a collection or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below.
Service provider means Rubbish Clearance Ealing, the company or trading name under which we supply waste removal and rubbish clearance services.
Customer means any individual, company, partnership, or organisation that books or receives services from Rubbish Clearance Ealing.
Services means waste removal, rubbish clearance, bulky item collection, garden waste removal, office or house clearance, and any related work carried out by Rubbish Clearance Ealing.
Waste means any items, materials, refuse, junk, or rubbish to be removed by us, other than items specifically excluded under these Terms and Conditions or by law.
Site means the address or location where the waste is to be collected.
Rubbish Clearance Ealing provides domestic and commercial waste collection and rubbish removal services. Services may include removal of household waste, garden waste, office waste, furniture, appliances, and other non-hazardous items, subject to applicable laws and these Terms and Conditions.
We will only collect waste that has been agreed in advance at the time of booking or otherwise confirmed by us. Additional items or significantly larger volumes than originally quoted may result in a revised price, and we are not obliged to remove unquoted waste.
Our primary service area includes Ealing and surrounding localities. Acceptance of a booking is subject to confirmation that the Site is within an area we currently serve. We may, at our discretion, agree to provide services outside our usual service area, which may be subject to additional charges or specific conditions.
Availability of collection times and dates may vary depending on the Site location, access conditions, and operational requirements.
4.1 Booking Requests
Customers may request a booking by telephone, email, online enquiry, or any other method we make available. When making a booking request, you must provide accurate details of the type and quantity of waste, the location, access conditions, and any relevant health and safety information.
4.2 Estimates and Quotes
Any estimate or quote given before inspection of the Site is provisional and based on the information provided by the Customer. We reserve the right to amend the price if the actual waste volume, type, or access conditions differ from the information supplied when the booking was made.
4.3 Confirmation of Booking
A booking is only confirmed when we have accepted it and provided you with a confirmation, which may be verbal, by email, or in writing. We reserve the right to refuse any booking request at our sole discretion.
4.4 Access and Parking
The Customer must ensure that suitable access and, where necessary, parking are available at the Site at the agreed time. Any parking charges, permits, or penalties incurred as a result of providing the service may be added to the final invoice, where such costs arise directly from the performance of the service.
The Customer agrees to:
Provide full and accurate information about the waste to be collected, including any items that may require special handling.
Ensure that waste is presented in a safe and accessible manner and that the area is reasonably clear and free from hazards.
Obtain any necessary permissions for us to access the Site, including from landlords, managing agents, or local authorities where applicable.
Be present at the Site at the agreed time, or appoint a representative who is authorised to make decisions about the waste and sign any necessary documentation.
Not request or permit our staff to remove any waste that is prohibited under these Terms and Conditions or under applicable law.
6.1 Prohibited and Restricted Items
Certain types of waste are hazardous or subject to additional regulations. We do not normally collect hazardous waste, including but not limited to asbestos, clinical or medical waste, chemicals, solvents, oils, pressurised containers, gas bottles, and certain electrical or electronic equipment that requires specialist disposal.
We also reserve the right to refuse any item that, in our judgment, poses a health and safety risk or cannot be transported or disposed of lawfully within the scope of our service.
6.2 Customer Responsibility for Hazardous Waste
The Customer is responsible for ensuring that no hazardous or prohibited waste is included in the items presented for collection. If such waste is discovered once the collection has started or after it has been loaded, we may charge reasonable costs associated with making the waste safe, returning it, or arranging specialist disposal.
7.1 Prices
Prices are normally based on factors such as the volume, weight, and type of waste, labour required, and distance from our base. We may provide price guides, but the final charge may be adjusted after onsite inspection to reflect the actual waste collected.
All prices quoted are exclusive of any applicable taxes unless stated otherwise. Any additional costs, such as parking charges or congestion-related fees, may be added where relevant.
7.2 Payment Terms
Payment is due on completion of the service unless we have agreed alternative arrangements in writing. We may accept payment by cash, debit or credit card, bank transfer, or other methods as specified by us from time to time.
For commercial customers, we may, at our discretion, agree to provide credit terms. If so, invoices must be paid in full by the due date stated on the invoice. We reserve the right to charge interest and reasonable recovery costs on overdue accounts.
7.3 Deposits
We may require a deposit or prepayment for certain bookings, especially large clearances or services outside our usual service area. Any deposit requirements will be notified at the time of booking.
8.1 Customer Cancellations
If you wish to cancel or change a booking, you should notify us as soon as possible. Cancellations made with sufficient notice, as determined by us at the time of booking, may not incur a charge.
We reserve the right to apply a cancellation fee where short notice is given, where we have already travelled to the Site, or where costs have been incurred in preparation for the service. If we arrive at the Site at the agreed time and are unable to carry out the work due to lack of access or other reasons beyond our control, we may charge a call-out fee.
8.2 Provider Cancellations
We will make reasonable efforts to carry out the service at the agreed time. However, we may cancel or reschedule a booking due to events beyond our control, including severe weather, traffic disruptions, staff illness, vehicle breakdown, or safety concerns. In such cases, our liability is limited to rescheduling the service or refunding any amounts paid for the affected booking.
9.1 Arrival Times
Any time or date given for the performance of the service is an estimate. While we aim to arrive within the agreed time window, circumstances such as traffic or operational delays may affect timing. We will endeavour to inform you of any significant delays where possible.
9.2 Loading and Removal
Our staff will load the agreed waste onto our vehicle, subject to safe working practices and any access limitations at the Site. We reserve the right to decline to remove any item that cannot be safely lifted, carried, or loaded by our staff using reasonable means.
9.3 Condition of the Site
We will take reasonable care when working at the Site. However, the process of moving large or heavy items may carry a risk of minor damage, particularly where access is tight or obstacles are present. The Customer should take reasonable steps to protect floors, walls, and other surfaces, and to remove fragile items from the working area.
We operate in accordance with relevant UK waste management legislation and regulations. We will transport and dispose of collected waste only at authorised facilities and will take reasonable steps to ensure that waste is treated or recycled in a responsible manner.
Where applicable, and particularly for commercial customers, we may provide or require completion of appropriate documentation, such as waste transfer notes. Customers must provide any information required by law relating to the source and nature of the waste.
Ownership of waste transfers to us once it has been loaded onto our vehicle and payment has been received or agreed in accordance with our payment terms. Until that point, the waste remains the property and responsibility of the Customer.
Once waste has been collected in accordance with these Terms and Conditions, the Customer releases any claim to the items removed, except where otherwise agreed in writing.
12.1 Limitations of Liability
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded by law.
Subject to the above, our total liability to the Customer for any loss or damage arising from or in connection with the services, whether in contract, tort, or otherwise, shall not exceed the price paid or payable for the relevant service.
We are not liable for any indirect or consequential loss, loss of profit, loss of business, or loss of opportunity, whether arising from delay, failure to perform, or any other cause, except where such loss cannot be excluded under applicable law.
12.2 Customer Responsibilities
The Customer is responsible for ensuring that any items intended to be kept are clearly separated from waste. We do not accept liability for removal of items that were not intended to be disposed of if they were presented with other waste and not clearly identified.
12.3 Insurance
We maintain appropriate insurance cover for our activities, including public liability insurance, in line with industry practice. Details of our insurance can be provided upon reasonable request.
If you are dissatisfied with any aspect of our service, you should notify us as soon as possible, providing full details of the issue. We will investigate and aim to respond within a reasonable time.
We may request evidence, such as photographs or written statements, to help us assess the complaint. Where a fault is identified, we may, at our discretion, offer a remedy which may include a repeat service, partial refund, or other reasonable solution.
We will collect and use personal information about Customers for the purposes of managing bookings, providing services, taking payment, and handling enquiries or complaints. We will handle such information in compliance with applicable data protection laws.
We will not sell or disclose personal data to third parties except where necessary to perform the service, comply with legal obligations, or where you have consented to such disclosure.
We are not liable for any delay or failure to perform our obligations under these Terms and Conditions if such delay or failure results from events or circumstances beyond our reasonable control. These may include, but are not limited to, extreme weather, accidents, acts of God, strikes, transport disruptions, or changes in law or regulations.
We may revise these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that service, unless a change in law requires immediate application of updated terms.
Any variation to these Terms and Conditions agreed specifically with a Customer must be recorded in writing and will apply only to the particular booking or arrangement identified.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be treated as deleted, but the rest of the Terms and Conditions shall remain in full force and effect.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By making a booking or using our rubbish clearance and waste collection services, you confirm that you have read, understood, and agree to these Terms and Conditions.
Read the service terms and conditions for Rubbish Clearance Ealing, covering bookings, payments, cancellations, liabilities, and compliance with UK waste regulations.
Get a quote
Located in West London, Ealing boasts a dynamic and eclectic nightlife scene that caters to all...
Plastic waste has become a major environmental issue in recent years. With an estimated 91% of...
When most people think of London, they envision the bustling metropolis with its iconic landmarks...
Ealing, located in West London, is a sought-after area known for its vibrant community, excellent...
Investing in property is a time-tested way to build wealth. Ealing, a thriving borough in West...
Ealing, often referred to as the "Queen of the Suburbs," has long been a desirable location for...
(74)
Please fill out the form below to send us an email and we will get back to you as soon as possible.
