This Privacy Policy explains how Rubbish Clearance Ealing collects, uses, stores and discloses personal data relating to our customers and prospective customers. It applies to all Rubbish Clearance Ealing customers and enquirers within our operating area, including those who contact us by telephone, email, online forms or any other method, and those who use our rubbish removal and related services.
Rubbish Clearance Ealing is the data controller for the personal data that we collect and process in connection with our services. This means that we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy covers personal data collected from private individuals, landlords, tenants, commercial customers, and any other person who interacts with Rubbish Clearance Ealing within our service area.
We collect and process different categories of personal data depending on how you interact with us. This may include:
Contact details such as your name, address, telephone number and email address.
Service information such as property access details, preferred collection dates and times, waste type descriptions, and job notes related to the rubbish clearance service you request.
Account and transaction information such as invoices, payment records, quotes, and information required for billing and accounting purposes.
Communication records such as emails, call notes, text messages, and other correspondence with you, including any complaints, queries or feedback.
Technical information when you use our website such as your IP address, basic device and browser details, and pages or services you view, collected through standard server logs and similar technologies.
Marketing preferences including your consent or objection to receiving marketing communications from us.
We collect personal data directly from you when you contact us to request a quote, book a service, make a payment, or communicate with us in any way. This may be by phone, email, text message, through our website forms, or in person during site visits.
We may also receive personal data about you from third parties where this is necessary to provide our services, for example from landlords, letting agents, or business customers who provide your details so that we can arrange access or collection. In such cases we rely on the third party to confirm they are entitled to share your data with us.
We only process your personal data where we have a valid lawful basis under data protection law. The purposes for which we use your data and the lawful bases we rely on include the following.
To provide our services: We use your contact and service information to provide quotes, arrange and carry out rubbish clearance and related services, and communicate with you about those services. Our lawful basis is that processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
To manage our business relationship: We use your data to issue invoices, process payments, handle queries or complaints, and maintain our records. Our lawful basis is performance of a contract and our legitimate interests in operating and improving our business.
To comply with legal obligations: We may process and retain certain personal data to comply with legal and regulatory requirements, such as tax, accounting, health and safety, and waste disposal legislation. Our lawful basis is compliance with a legal obligation.
To improve our services: We may use communication records, service details and limited technical data to help us review, manage and improve our services, and to train staff. Our lawful basis is our legitimate interests in maintaining service quality and efficiency, provided that your interests and fundamental rights do not override those interests.
Direct marketing: We may use your contact details to send you information about our services that may be of interest, such as special offers or service updates. We do this either with your consent, where required, or where we have a legitimate interest in promoting our services to existing or previous customers and you have not opted out. You can opt out of marketing at any time.
We do not sell your personal data. We share your data only where necessary and in accordance with data protection law.
We may share your personal data with trusted service providers who act as data processors on our behalf. These may include payment processors for handling card and online payments, IT and hosting providers for our website, email and data storage, and accountants or professional advisers who assist us with our business operations.
Where we use processors, they are only permitted to process your personal data in accordance with our instructions, must keep it secure, and are not allowed to use it for their own purposes.
We may also need to share your data with third parties such as insurers, legal advisers, regulators, or law enforcement where this is necessary to exercise or defend legal claims, to protect our rights, or to comply with legal obligations.
We keep personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet any legal, regulatory, tax, accounting or reporting requirements.
In general, we retain customer records, including invoices and service information, for up to seven years after the end of our relationship with you, in line with tax and accounting rules. Communication records and quotes that do not lead to a contract may be kept for a shorter period, usually up to two years, unless we need to keep them longer in connection with a complaint, dispute, or legal claim.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with an identifiable individual.
Most of the personal data we process is stored and handled within the United Kingdom or the European Economic Area. Where we use service providers that transfer or store data outside this area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms approved by data protection law, to protect your personal data.
We take appropriate technical and organisational measures to help protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include access restrictions, secure storage, appropriate password and authentication controls, staff training, and the use of reputable service providers who implement robust security practices.
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of any inaccurate or incomplete personal data.
Request erasure of your personal data where there is no good reason for us to continue processing it, for example where it is no longer necessary for the purposes for which it was collected or you successfully object to processing.
Object to processing where we rely on legitimate interests and you consider that your rights and freedoms override those interests, particularly in relation to direct marketing.
Request restriction of processing of your personal data in certain circumstances, for example while we verify its accuracy or the reason for processing it.
Request the transfer of your personal data to you or to another controller, where technically feasible and where the processing is based on consent or contract and carried out by automated means.
Withdraw consent at any time where we rely on your consent to process personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how Rubbish Clearance Ealing processes your personal data, you can contact us using the contact details provided on our main customer communications or invoices. We may need to verify your identity before responding to your request.
You also have the right to lodge a complaint with the UK data protection supervisory authority if you are unhappy with how we handle your personal data. We would, however, appreciate the opportunity to address your concerns directly before you approach the supervisory authority.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or the way we process personal data. Any updates will be effective from the date they are published or otherwise communicated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Read how Rubbish Clearance Ealing collects, uses, stores, and protects customer data in compliance with GDPR, including your rights and our lawful bases for processing.
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